Shark Vacuum Troubleshooting [Check-up, Maintenance & Replacing]

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There is no worse feeling than having to part from that one thing you have spent so much time with. Your loved one, that comfy, slightly tilted sofa and your Shark Vacuum Cleaner. Seriously, that moment when you realize the one thing you have been relying on is showing signs of sickness, it can really ruin the day.

And like every other lover’s quarrel, troubleshooting for your Shark vacuum cleaner doesn’t always require you to send a lengthy official email to the manufacturer or replace it with a new one. Sometimes, all it needs is a little time away to cool down.

Shark Vacuum Troubleshooting
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Most of the times, your Shark Vacuum Cleaner only needs a quick reset to its settings. Other times, it might have parts that require replacements. Don’t give up too quickly and check out below for our tips and tricks for DIY Shark Vacuum Troubleshooting!

Shark Vacuum Troubleshooting

Take The First Step Above All: Reading The Manual

Reading The Manual
Photo Credit: WikiHow

The most basic step that any of you must take right now is to read the manual. Some of have probably done it and that’s great. If you have read the manual and have not found the solution, please do move over to the next section! If you haven’t, here’s why.

Whoever you ask, including the official customer service from the company, they will ask if you have assembled, operated and store the vacuum cleaner according to the instructions. If you have been, for example, using the vacuum cleaner on stony paths, do not store it properly, etc., the manual will tell you where you went wrong.

It’s also important to follow the instructions accordingly, so when you want to use your warranty to ask for a replacement, you won’t be held liable for the defects found on the unit.

And this can’t be said enough, but make sure to check and recheck. Make sure that every part has been installed correctly according to the instructions. Ensure that all nozzles, screws, and turns are tight, but not too much nor should they be loose. Refer to the official website to their FAQ or similar sections for further instructions, tips or tricks for your unit.

Now that you have read the manual and followed accordingly, you thought you can get it running normally again. But the issue persists and you are starting to panic. Is your $400 vacuum cleaner heading for the e-waste recyclers?

Stay calm. It is very unlikely that is the case. All you probably need to do is a little dusting and tapping.



Troubleshooting for electrically powered vacuum cleaner should be done with care. Do not, at any situation, faces the direction of the suction to your face or any parts of your body. Please refrain from using the vacuum cleaner in a wet environment. Safety first!

Also, notice the following issues with your Shark vacuum cleaner early. You need to troubleshoot if:

  • The vacuum cleaner is making weird or unusually loud noises
  • It is not cleaning as effective anymore
  • The unit turns on and off at random times
  • You notice smoke rising from either the wall socket or the unit itself

Simple Shark Vacuum Troubleshooting Solution

Shark Vacuum Troubleshooting SolutionIn many situations, you don’t actually have to be troubled with checking all parts or even replace anything. The simple steps below can fix your problem:

  • Reset the unit by turning it completely off and wait for 2-3 minutes before turning it on again. This will reset the vacuum cleaner’s system and fixes the errors or bugs inside.
  • Unplug the unit completely and in case that the issue is with the electrical components inside the vacuum cleaner or with the plug, treat with care. Wear gloves and make sure the environment is dry before attempting to plug or unplug the unit. Plug the vacuum cleaner back after 2-3 minutes of wait.
  • Cool it down by stopping your usage immediately. Heat up system can go haywire and produces unusual noises. Every Shark vacuum cleaner has a different capacity, so make sure to use it within the recommended amount of runtime. Leaving the vacuum cleaner for an hour is usually good enough to get to running back.
  • Clean or replace the filter. Depending on the type, filters require regular maintenance and as they prevent dust and dirt from escaping the bin, they get clogged up in time. If you notice more dust and dirt flying around the house, it’s time to replace or clean that filter of yours!
  • Check for defects. If your unit is new, check if any part of the unit is seen to have cracks, missing or do not fit in as how they should be. Call the customer service immediately if this is the case.

How do you clean the filter of your Shark Vacuum Cleaner?

How do you clean the filter of your Shark Vacuum Cleaner
Photo Credit: Greg James (Youtube)

Make sure the unit is completely turned off and then remove all the filters from the unit. After emptying the dust cup, clean the filter with only water and hand wash. Leave unit to dry for at least 24 hours before installing them back for continuous usage.

If these don’t work…

Don’t panic yet. There are still things you can do. Please remember to troubleshoot while the unit is completely turned off and unplugged.

  • Clogged up brushes. In many cases, your vacuum cleaner is not able to suck any more dust, hair or dirt because even the brush is clogged up. The hair is getting tangled everywhere and it prevents the brush from even rolling properly. What seemed like an old vacuum cleaner can feel new once you let roller brush turn without a problem.
  • Overloaded dust cup. The dust cup requires to be regularly unloaded so it can continue to store dust and dirt. At the least, empty them once every three days, or when you notice the cup is full.
  • Blocked air duct. Another issue that can be plaguing your vacuum cleaner is blocked air duct. The air duct is important to allow air from outside and through the unit but without a clear way out, the air won’t flow at all. It defines the strength of your unit’s suction. Big objects could be blocking the way and removing it should fix the problem.
  • Blocked hose. A similar issue can happen to the hose, so make sure that the unit has a clear airway to allow air flow through smoothly.
  • Use a different wall socket. Sometimes, it’s not your Shark vacuum cleaner’s fault. It could be that the wall socket’s connection is loosened. Using a different socket will fix the problem.
  • Do not use unofficial parts. Unless the parts were not included in the package and require you to purchases additional screws of a specific size, refrain from installing any unofficial spare parts, accessories, etc. You won’t qualify for warranty or be able to ask for any refund for the unit.

Call the customer service

Call the customer serviceYou have installed the unit according to the instructions, plugged it to the power socket and turns it on. But it’s not working as it should be even after you have followed the troubleshooting instructions we give. If that is the case, we suggest that the next step you take is to call the official customer service of Shark at 1-800-798-7398.

It is also important to check your warranty card to see if you still qualify for it. Rather than troubleshooting on your own, the experts will do better at it and repair or replace any part that requires it. The standard is one year and you can get up to 5 years of warranty by registering on their official site.

Tips you can do to maintain

Tips you can do to maintain
Photo Credit: Totango

If one of the solutions above has solved your problems, here are what you can do make sure your vacuum cleaner won’t do the same thing anymore.

  • Regularly empty the dust cup, ideally before it’s completely full.
  • Clean the brushes from tangled hair and debris to keep the brush clean and working.
  • Clean the filters once a month by hand washing them with water (no scrubbing!) and air drying them for at least 24 hours. Make sure they are completely dry before installing the filters back.
  • Follow manual instructions when operating the vacuum cleaner.

We hope it works!

Your Shark vacuum cleaner is probably still working and all you need to do is a few adjustments here and cleaning there. It’s important that you don’t force your unit to work and follow the instructions on the manual above all. DIY improvements or fixings that are not according to the instructions might rid you of whatever warranty you had.

Regular cleaning also serves as a good way to keep your vacuum cleaner’s performance top notch. Keeping the brush free of tangled hair and the dust cup empty ensure you a smooth experience while using your Shark vacuum cleaner.

Above all, no matter how simple the matter seems, stay safe while troubleshooting for your electrically powered vacuum cleaner. We hope our tips and tricks work for you and revive that one equipment back to its glorious days. But if the issue is beyond simple fixing and cleaning, we know Shark’s customer service will be able to provide you with the right solution!


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